Fahad Abdullah AlShenaifi

Email: alshenaifi@saudi.net.sa, Mobile: +966 5 0512 0370
Objectives
Interested in a challenging position that will allow me to be productive and enhance my knowledge & experience in systems, networking and security.

Work Experience

Internet Technologist
Saudi Telecom Company, ISP Division (SAUDI NET)
October 2005 – Present
- Server installation (Sun Solaris, FreeBSD, Linux and windows).
- Router management (Cisco 7200, 7600 and Juniper ERX-705).
- Firewall configuration (Cisco PIX 520).
- System administration (Netbackup, Squid, MIDAS, NMIS, Postfix, SMS, Cache Flow, and SNMP)

Internet assistant
Saudi Telecom Company, ISP Division (SAUDI NET)
February 2003 – September 2005
- Router installation and configuration (Cisco 1600, 1720, and 7200).
- Netbackup Administrator (backup and restore all systems and databases)
- Registry Administrator (Saudi Telecom Co. IP Address Block Administration).
- DNS Administrator (Domain Name Service).
- Troubleshoot and Solve Corporate Customer’s related problem (Leased Line, mail, ADSL …etc).

Senior Technical Support Representative
Saudi Telecom Company, ISP Division (SAUDI NET)
February 2002 – January 2003
- Supervising employees attending calls.
- Training new employees.
- Answers customers’ calls and e-mails.
- Participates in launching new services by evaluating, collecting feedbacks, and testing new products.
- Maintains a call center system, including a weekly report about all activities processed by the call center.
- Participates in computer exhibitions and new advertising campaigns.
- Participates in developing problem solving manuals that covers most of the customers’ problems.

Help Desk Supervisor
Saudi Telecom Company, ISP Division (SAUDI NET)
June 2001 – January 2002
- Manages and maintains a 24- hour’s manpowered Customer Care Center.
- Motivates and develops employees based on their skills and abilities.
- Coordinates with Sales and Marketing for new campaigns and customers feedback.
- Coordinates with Operations and Technical to solve problems that face customers.
- Prepares the shift schedules for the staff to work round the clock.
- Maintain a stable Call Center System.
- Interfaces with staff in answering customers’ calls and inquiries as needed.
- Tele-Sales and Marketing.
- Makes sure that customers’ requirements are met round the clock.
- Prepares policies and documentations within the department.
- Answers customers’ phone calls and resolves their problems.
- Provides the best technical support to customers in terms of computer and Internet configuration.
- Technical support for E-mail software related problems.
- Technical support for DNS and TCP/IP related problems.

Customer Care Representative
Mashail AlKhaleej
March 2001 – May 2001
- Work Alternating shifts 24 hours a day answering customer’s phone calls and emails to configure, resolve their Internet connection and email problems.

Part Time Jobs

System and Network Administrator, Islam Academy, January 2005 – May 2006
- Design, implement and manage local area network.
- Install and manage Microsoft ISA, MS Exchange server and active directory.

Project Manager, Gallop Arabia, March 2006 – April 2006
- Coordinate with Ministry of health and King Fahad Medical City regarding facility management system.
- Determine software and hardware for the project.
- Connect MOH to KFMC via WiMax point-to-point.

Web Developer, ADHD Group-King Faisal Specialist Hospital & Research Centre, November 2004 – March 2006
- Design, implement and manage the ADHD group web page. http://www.adhdarabia.org.sa/

System and Network Administrator, Diwan Almoslim, August 2004 – February 2006
- Design, implement and manage local area network.
- Install and manage Microsoft ISA, MS Exchange servers and active directory.

Training
IP and Cyber Security, Amman Jordan , May 2006
Building Scalable Cisco Internetworking, Riyadh, March 2005.
Interconnecting Cisco Network Devices, Riyadh, May 2003.

Education and certifications
BBA: Bachelor of Business Administration, King Abdulaziz University, Jeddah (undergraduate).
CCNA: Cisco Certified Network Associate, Dec 2006.
CCDA: Cisco Certified Design Associate, April 2007.

Technical Skill Keywords
System Administration, System development, UNIX, Solaris, FreeBSD, Linux, Shell script, sed, awk, Perl, , PHP, HTML, CSS, XML, XSL, MySQL, security, web security, SSH, SSL, system hardening, LDAP, OpenLDAP, NFS, DNS, Bind, HTTP, Apache, Caching Proxies, Squid, FTP, proftpd, POP3, IMAP, uw-imap, Cyrus IMAP, SMTP, Sendmail, Postfix, Spam, Spamassassin, Antivirus, ClamAV, NTP, DHCP, SMB, Samba, Radius, Tacacs, TFTP, SNMP, monitoring, Nagios, statistics, Cricket, SMS, SMPP, billing, invoicing, accounting, rating, clustering, routing, Cisco, packet filtering, firewalls, content switch, Foundry.